Terms of Use
Last Updated: March 2026
1. Agreement to Terms
These Terms of Use ("Terms") form a binding agreement between you ("User," "You," "Your") and Aquileia Asset Management GmbH ("Castle Collector," "We," "Us," "Our," "Company"). By accessing, browsing, or using the Castle Collector platform (the "Platform"), you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Platform.
2. Description of Service
Castle Collector is a real estate curation platform that acts as an intermediate marketplace between:
- Castle Collectors (Buyers seeking to purchase properties)
- Property Owners and Real Estate Agents/Agencies (Sellers)
We are not the owner of any listings. Castle Collector curates and displays property listings from various sources. We facilitate connections between interested buyers and sellers but do not charge fees to either party.
3. User Eligibility
To use Castle Collector, you must:
- Be at least 18 years old (or the age of majority in your jurisdiction)
- Have the legal capacity to enter into a binding agreement
- Reside in a jurisdiction where Castle Collector operates
- Not be prohibited from using the Platform by applicable law
- Provide accurate, current, and complete information during registration
Your use of Castle Collector is personal and non-transferable. You agree not to share your account with others.
4. User Accounts
4.1 Account Registration
When you create an account, you agree to provide truthful, accurate, and complete information. You are responsible for maintaining the confidentiality of your password and account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4.2 Account Suspension or Termination
We reserve the right to suspend or terminate your account if you:
- Violate these Terms of Use
- Engage in fraudulent or illegal activity
- Provide false or misleading information
- Harass, threaten, or abuse other users
- Breach our Code of Conduct
5. Intellectual Property Rights
5.1 Platform Ownership
The Castle Collector Platform, including its design, layout, functionality, code, logos, and software, is the intellectual property of Aquileia Asset Management GmbH and is protected by copyright, trademark, and other intellectual property laws.
You may use the Platform solely for personal, non-commercial purposes. You agree not to:
- Copy, modify, or distribute any Platform code or design without permission
- Use automated tools to scrape or access the Platform
- Reverse engineer or decompile the Platform's code
- Sell, license, or exploit Platform features for commercial gain
5.2 Listing Content Ownership
Castle Collector is a curation platform that publishes property listings from various sources. Castle Collector does NOT own any listing content. All property information, photographs, descriptions, documents, and other materials displayed on the Platform ("Listing Content") are the intellectual property of the original copyright holders—typically the property owner, real estate agent, agency, or other authorized source.
Most listings on Castle Collector are curated and published by Castle Collector from publicly available sources and third-party real estate databases. These listings are not created or posted by the property owner or agent directly on our Platform. However, the underlying content (photos, descriptions, property information) remains the intellectual property of its original creator.
5.3 Claiming Editing Rights
If you are the property owner or authorized agent/agency but did not originally post your listing on Castle Collector, you may claim editing rights to that listing through the "Claim Editing Rights" feature.
To claim editing rights:
- Navigate to the listing you wish to claim
- Click the "Claim Editing Rights" button
- Complete the claim form with your name, email, phone number, and verification of your role
- Provide proof of ownership or authorization
- Our team will review and verify your claim within 3–5 business days
Upon verification, you will gain full editing rights to update photos, descriptions, pricing, and availability.
5.4 Unauthorized Listing Removal
If you discover your property is listed on Castle Collector without your authorization, you may request immediate removal by contacting our support team at info@castlecollector.com with proof of ownership. We will verify your claim and remove the unauthorized listing within 24 hours of verification.
6. Listings and Content
6.1 Listing Accuracy
Castle Collector does not own any listings. All property information is provided by sellers, real estate agents, and agencies. While we curate listings, we do not independently verify all details. We recommend that buyers:
- Conduct independent property inspections
- Verify all information with the seller or agent
- Consult legal and financial advisors
- Perform due diligence before making offers
6.2 Reporting Inaccurate or Inappropriate Listings
Castle Collector has a zero-tolerance policy for fraudulent, misleading, or inappropriate listings. If you encounter such a listing, you can report it through our reporting mechanism. Upon receiving a report, we will review the listing within 24–48 hours and remove it if the report is substantiated.
7. User Conduct and Prohibited Activities
You agree not to use Castle Collector for any unlawful or prohibited purpose. Specifically, you will not:
- Engage in any illegal or fraudulent activity
- Post misleading, defamatory, or false information
- Harass, threaten, abuse, or discriminate against other users
- Collect personal information from other users without consent
- Use the Platform to facilitate money laundering or fraud
- Infringe on others' intellectual property or privacy rights
- Post spam, malware, or viruses
- Attempt to gain unauthorized access to the Platform
- Use automated bots or scrapers to access the Platform
8. Communication Between Users
Castle Collector facilitates communication between buyers and sellers/agents. Any agreements, contracts, or transactions between users are solely between those parties. Castle Collector is not responsible for disputes between buyers and sellers, fraudulent transactions or misrepresentations, non-performance or breach of contracts between users, or financial loss arising from transactions.
We recommend users conduct thorough due diligence and consult legal professionals before entering into property transactions.
9. Limitation of Liability
To the fullest extent permitted by law, Aquileia Asset Management GmbH and its officers, directors, employees, and agents are not liable for indirect, incidental, consequential, special, or punitive damages; loss of profits, revenue, data, or business opportunities; damages arising from user disputes or transactions; inaccuracies in listing information; or interruptions, delays, or errors in the Platform.
Our total liability to you is limited to the greatest of: (a) the amount you paid to us (if any), or (b) €100.
10. Disclaimer of Warranties
The Platform is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose, accuracy or completeness of listing information, non-infringement of third-party rights, absence of viruses or harmful code, and availability or uninterrupted service.
11. Indemnification
You agree to indemnify, defend, and hold harmless Aquileia Asset Management GmbH and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, your violation of applicable law, your infringement of third-party rights, or disputes arising from your transactions with other users.
12. Governing Law and Jurisdiction
These Terms of Use are governed by and construed in accordance with the laws of Austria, without regard to its conflict of law principles. You irrevocably consent to the exclusive jurisdiction of the courts of Austria for any disputes arising from these Terms or your use of Castle Collector.
13. Dispute Resolution
Before initiating any legal proceedings, you and Castle Collector agree to attempt to resolve disputes through good faith negotiation. If negotiation fails, disputes may be submitted to mediation or, if necessary, litigation in Austrian courts.
14. Fee Structure
Castle Collector does not charge any fees to buyers or sellers/real estate agents for using the Platform. The service is provided free of charge. However, this policy may be subject to change with 30 days' notice.
15. Reporting and Community Standards
Castle Collector maintains community standards to ensure a safe, trustworthy platform. Users can report fraudulent or misleading listings, inappropriate or offensive content, harassment or abusive behavior, and violations of these Terms. Reports are reviewed and investigated. Upon substantiation, problematic content will be removed, and users may face account suspension or termination.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. Significant changes will be notified via email or a prominent notice on the Platform. Your continued use of Castle Collector after changes constitutes your acceptance of the updated Terms.
17. Termination of Service
Aquileia Asset Management GmbH may suspend or terminate access to Castle Collector at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform ceases immediately.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and Castle Collector regarding your use of the Platform. They supersede all prior and contemporaneous agreements, understandings, and negotiations.
20. Contact Us
Aquileia Asset Management GmbH
Augasse 13/27, 1090 Wien, Austria
Email: info@castlecollector.com
Registration: FN 624632b, Vienna Commercial Register
By using Castle Collector, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.